Return & Exchange Policy

Delivery time

Orders are despatched within 3 days. Delivery then takes 3 to 10 days depending on your location, by insured courier, anywhere in India.

What we accept

• Exchange for defective pieces only — a weaving fault, a tear, or damage in transit.
• Told to us as soon as you open the parcel, with the video. We do not put a deadline on the visit to the shop — a customer three states away cannot be expected to reach Coimbatore in a few days — but the report has to be prompt, because that is what lets us raise it with the courier.
• The piece unworn and unwashed, with its tags and authenticity card attached.

What we cannot accept

• No returns for size, style or preference. If you are unsure about a piece, message us before ordering and we will send more photographs or a video.
• Sarees that have been cut, stitched, pre-pleated, or had a fall attached.
• Blouse pieces or churidar material that has been cut.
• Pieces marked as final sale at the time of purchase.

An unboxing video is required

We can only accept an exchange if you send us a video of the parcel being opened. Start recording before the packaging is cut and keep filming in one take until the piece is fully unfolded, with the fault visible.

This is not red tape. A saree can be damaged in transit or on the way back, and the video is the only thing that shows the condition it reached you in. Without it we have no way to raise a claim with the courier, and we cannot process the exchange.

Exchanges are done at the shop

An exchange has to be brought to us in person. It cannot be completed by post or online. We need to see the cloth and the fault ourselves — a weaving fault is often something you have to hold up to the light, and no photograph settles it.

Bring with you:

• The piece, unworn and unwashed, with its tags and authenticity card.
• Your order ID, from the invoice or the confirmation message.
• The unboxing video, unedited, on your phone.

We are at No 42, Murugan Shopping Complex, Big Bazaar Street, Uppukinar Lane, Near Pothys, Town Hall, Coimbatore, Tamil Nadu 641001, Monday to Saturday, 10am – 9pm. Message us on WhatsApp or call +91 97894 67448 first, so we can have someone ready for you and confirm the piece qualifies before you travel.

Where the fault is confirmed and no replacement is available, we refund through Razorpay to the method you paid with. Banks typically take five to seven working days after that.

Handloom is not uniform

Slubs in khadi, small variations in a block print, and a border that shifts by a few millimetres across a saree are characteristics of hand weaving, not defects.

Slight colour differences may also occur because of lighting and your screen. We photograph every piece as it is, in daylight, without retouching the colour — but no two displays render a maroon the same way. If the exact shade matters, ask us on WhatsApp before you order and we will send a video in natural light.

Need help deciding?

Message us on WhatsApp or call +91 97894 67448. We would far rather spend ten minutes helping you choose the right piece than process an exchange afterwards.